Privacy Policy


Vesterheim respects your privacy. We appreciate your trust and want to assure you that the personal information you submit will not be shared, sold, or disclosed to third parties in any form, at any time.

When an order is placed with us, we collect your name, address, phone, email, and shipping address (if different from billing). Your e-mail address is used to contact you regarding your order. Your personal information will be held in strictest confidence.

As part of our privacy policy, we cannot access our online customer’s credit card information or make additional charges for shipping or items. We will contact you for your credit card information if we need it. Please do not send credit card information by e-mail because it is not secure.


Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your shopping cart and remembering you shipping information upon your next visit.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, without cookies, we will not be able to store items in your shopping cart, so you will not be able to place an order over the Internet. If you prefer to turn off your cookies, you can place your order by calling us at 1-800-979-3346.

Vesterheim will always follow the best practices in keeping your information private.


We have appropriate physical, electronic, and procedural security safeguards to protect and secure the information we collect.

Our web sites use Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at one of our web sites is just as safe as giving your credit card number over the phone.

Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.

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